Privacy Policy

Ruh, LLC (“Company,” “we,” “us,” or “our”) operates the Ruhview mobile application (the “App”), the website at ruhview.com, and related services (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and retain information about you when you use the Service.

By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information You Provide

• Account information, such as your name, email address, username, profile photo, city, and biography
• User Content, such as ratings, reviews, photos (including any metadata contained in a photo file, such as the date, time, and place it was taken), lists, comments, poll responses, group activity, and messages
• Communications, such as feedback, suggestions, and support requests you send to us
• Early-access requests, such as the email address you submit on ruhview.com to join the waitlist or request a beta invite, which we use to send you the invite

Contacts

If you use the invitation feature, the App accesses the contacts stored on your device so that you can select people to invite by text message. We do not upload your contact list to our servers.

Location

If you choose to set a home city, whether by entering it or by allowing the App to access your device’s location, we collect that city and an approximate location associated with it. We use this information to provide location-based features of the Service, such as showing you places nearby. Your city may be displayed on your profile, subject to your profile settings. When you use features of the Service that locate nearby places, we collect your device’s location and share it with our place-search provider (see Section 5) for that purpose.

Information From Third Parties

If you sign in with Apple or Google, we receive your name, email address, and profile photo, as made available by that provider.

Information Collected Automatically

• Device information, such as device type, operating system, and App version
• Usage information, such as screens viewed, features used, interactions, searches, and time spent in the App
• Session recordings and diagnostic and crash data, as described in Section 3
• Technical information, such as IP address and performance data
• Push notification tokens, if you enable notifications

We use analytics and diagnostic tools, which are associated with your account, to identify and resolve technical problems and to improve the Service.

• Product analytics (PostHog): We collect usage events, such as screens viewed and features used, and session recordings, which reproduce how the App appeared during your use. Session recordings may capture content displayed on screen, including photos; certain content, such as text you enter and the content of messages, is masked.
• Crash and performance reporting (Sentry): If the App crashes or experiences performance problems, we receive a technical report that may include your user identifier, device information, and information about the App’s activity at the time.

We use this information only to operate, maintain, debug, and improve the Service. We do not sell this information, use it for third-party advertising, or use it to track you across apps or websites owned by other companies.

We may use the information we collect to:

• provide, maintain, and improve the Service;
• create and administer your account;
• personalize the Service, including recommendations and compatibility features;
• send you push notifications about activity relevant to you, if you have enabled them;
• diagnose and resolve technical problems, including by reviewing usage information and session recordings;
• analyze how the Service is used;
• promote and market the Service, including by displaying public content you post, together with your username, display name, and profile photo, as described in our Terms of Service;
• enforce our Terms of Service and protect against fraud, abuse, and misuse of the Service;
• respond to your inquiries and provide support; and
• comply with legal obligations.

Reports and Moderation

Our personnel and others acting on our behalf may access content, including messages, as reasonably necessary to operate, secure, and support the Service, to review reports, and to comply with legal obligations. Review of a reported message may include review of the conversation in which it appears. The masking described in Section 3 applies only to session recordings.

Automated Content Screening

We may use automated tools to screen content you submit, and may decline to accept or publish content on that basis.

Report Records

When you submit a report, we retain a record of it, including your identity, the reason selected, any note you provide, and our determination. We also maintain records of the outcomes of reports you have submitted, which we use to administer our reporting process and to detect abuse of it. We generally do not disclose the identity of a reporting user, or the number of reports received, to the user who is the subject of a report.

Enforcement Records

If we warn, suspend, or terminate an account, we retain a record of that action, including after the account is deleted. If we terminate an account, we also retain a hashed form of the associated email address to prevent it from being used to create a new account. If a user you have blocked deletes and later restores their account, your block remains in effect.

You do not need an account to submit a copyright notice or counter-notice. If you submit one, we retain your name, contact information, statements, and signature, which we use to process notices, to administer our repeat-infringer policy, and to maintain records of our handling of notices.

We may provide a copy of a notice or counter-notice, including the contact information it contains, to the user whose content is affected or to the person who submitted the original notice, including as required by United States copyright law.

We retain these records for as long as we consider necessary for these purposes, which may be longer than we retain other account information.

We do not sell your personal information.

We may share information as described below.

Service Providers

We engage third-party service providers to operate the Service, including:

• Supabase: authentication, database hosting, and file storage
• Expo (EAS): push notification delivery and App updates
• PostHog: product analytics and session recordings (Section 3)
• Sentry: crash and performance reporting (Section 3)
• Resend: email delivery, including sign-in codes
• Apple and Google: sign-in authentication
• development and support tools, including tools that use artificial intelligence, used by our personnel to build, maintain, and support the Service

Our service providers may use your information only to provide services to us, and are required to protect it.

Content and Search Partners

To display catalog content and provide search features, the App or our servers communicate with the following third parties, which may receive technical information such as your IP address and the content requested:

• The Movie Database (TMDB): movie and television data and images
• Open Library: book data and cover images
• Geoapify: place search and address lookup
• OpenFreeMap and OpenStreetMap: map tiles
• third-party websites: when a link is shared, the Service may retrieve the linked page to display a preview of it

Legal Requirements

We may disclose information if required to do so by law or in response to valid legal process, such as a court order or subpoena, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others. This includes reporting apparent child sexual exploitation to the National Center for Missing & Exploited Children, as required by law.

Business Transfers

If Ruh, LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its assets, your information may be transferred as part of that transaction. Any successor entity will be bound by this Privacy Policy with respect to information collected before the transfer.

Certain information you provide, including your username, display name, profile photo, biography, city (subject to your profile settings), reviews, ratings, photos, and lists, is visible to other users of the Service. Much of this information is also publicly available on ruhview.com, where it may be viewed by anyone, including persons without an account, and indexed by search engines.

A photo you add to an entry, or to your review of an entry, may be displayed among that entry’s photos and may be selected as the entry’s main image, which may appear wherever the entry appears, including in search results, lists, feeds, link previews, and images shared from the App.

Groups. Closed groups are not listed in search results or on ruhview.com, and may be joined or followed only by invitation. Public groups may be followed by any user, and polls in a public group may be viewable, in whole or in part, by anyone with a link to them. Content you post about public entries, including ratings, reviews, photos, and lists visible to everyone, is public in the App and on ruhview.com, even if you post it from within a group. Items created for a group, and reviews and photos of those items, are displayed in the App only to that group’s members and followers. In a closed group, the group’s rankings, activity, and polls are likewise displayed only to its members and followers. A group’s name, description, and picture may be viewed by anyone with an invitation link to the group.

Content you share in a group, including photos, may be viewed, copied, saved, or shared by the group’s members and followers, including after they leave the group, and may become accessible to persons outside the group. We are not responsible for the actions of other users with respect to content you share.

Messages. Messages are displayed in the App only to the participants in the conversation, subject to the access described in Section 4.

We retain your account information and User Content for as long as your account is active, and thereafter as described in this Section.

Account deletion. When you request deletion of your account, your account is deactivated for a grace period of 30 days, during which you may restore it by signing in. Section 9 describes what remains visible during the grace period. At the end of the grace period, we delete your account, your profile, and the content you posted, subject to this Section. Items you added to other users’ lists remain on those lists, and collaborative lists and groups you created are transferred to other members rather than deleted.

Information we may retain. Notwithstanding the deletion of your account, we may retain (a) copies of information in backups and stored files until they are deleted or overwritten in the ordinary course; (b) information we are required by law to preserve, or that we reasonably require in connection with a legal claim; (c) public content that we have saved or used in marketing materials, as permitted by our Terms of Service; and (d) the records described in this Section and in Sections 4 and 4a.

Deferred deletion. If a report or copyright notice concerning content you posted remains open at the end of the grace period, your account will remain deactivated for up to 30 additional days while we complete our review, and you may restore it by signing in until it is deleted. If we are required by law to preserve material associated with your account, including material reported to the National Center for Missing & Exploited Children, deletion will be deferred until that requirement ends.

Messages. Conversations in the App are between two participants. When your account is deleted, your conversations are deleted for both participants, including messages sent by the other participant. Until then, including during the grace period, the other participant may continue to view your messages. When you unsend a message, it is removed from the conversation for both participants; we retain a copy that is not visible to users for 90 days, or for longer while a related report remains open or if required by law, after which it is deleted.

Information held for restoration. During the grace period, we retain certain information, including your contact-matching identifier and records of your connections with other users, in restricted storage so that your account can be restored. This information is not visible to other users during the grace period and is deleted when the deletion of your account is completed.

Analytics and diagnostic data. Analytics data, session recordings, and crash reports are retained by our service providers for limited periods and then deleted or aggregated. We may retain de-identified or aggregated information that cannot reasonably be used to identify you indefinitely.

Reported content. When content is reported, we retain a copy of its text and a record of any associated photos together with the report, so that the report can be reviewed even if the content is later edited, unsent, or deleted. A photo that is reported for child-safety reasons, or removed for copyright infringement or as an intimate image published without consent, may be moved to restricted storage accessible only to our personnel. Reports, the copies and records described in this paragraph, enforcement records, and copyright notices may be retained after the associated account is deleted for as long as we consider necessary to process reports, resolve appeals and disputes, detect abuse of the Service, and comply with legal obligations.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee the security of your information.

• Device permissions: Access to your contacts, location, photos, and notifications is optional. You may grant or revoke these permissions at any time in your device settings, although some features of the Service may not function without them.
• Your content: You may edit or delete your reviews, comments, lists, and photos, and unsend messages you have sent, as described in Section 7.
• Account deletion: You may delete your account at any time through the App’s account settings or at ruhview.com/delete-account, subject to the grace period and the other provisions of Section 7. During the grace period, your profile, ratings, reviews, and comments are not displayed to other users in the App or on ruhview.com; other content, such as photos and lists, may remain visible until deletion is completed, and the users with whom you have exchanged messages may continue to view them.
• Do Not Track: The Service does not respond to browser “Do Not Track” signals. We do not track you across third-party websites or apps.

You may request access to, correction of, or deletion of your personal information by contacting us at support@ruhview.com. We may need to verify your identity before responding. We will respond to such requests as required by applicable law, and we will not discriminate against you for making a request. We do not sell your personal information.

The Service is intended solely for persons 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will terminate that person’s account and delete that information, except as described in Section 7. If you believe that a person under 18 has provided us with personal information, please contact us at support@ruhview.com.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means. Your continued use of the Service after a revised Privacy Policy takes effect constitutes your acceptance of it.

If you have questions about this Privacy Policy, or wish to exercise any of the rights described in it, please contact us at:

Ruh, LLC
Email: support@ruhview.com